Unfortunately, we cannot accepted returns. Refunds for Dead on Arrival (DOA) are only available if:

• You selected Live Arrival Guarantee when purchasing.
• You contact us (sagesnailstore@gmail.com or through the contact form) with photo/video proof of DOA within one day of receiving your snails.

We will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

Your credit card company and/or bank account often take several days to process payments. If you have not received your refund after a week or so, please contact your credit card company and/or your bank account before contacting us.

Need help?

Contact us at sagesnailstore@gmail.com for questions related to refunds and returns.